TERMS AND CONDITIONS OF SALE Payment Terms: Company Check, Visa, Master Card, American Express, PayPal (unless credit arrangements have been made).
Deposit: A 50% deposit must accompany all orders for non-stock, standard and all custom orders including Custom Washout Booths, Drying Cabinets, Automatic equipment, etc.
Freight Quotes: Freight quotes are estimates only. RhinoTech is not responsible for corrected freight charges from freight carriers. All freight rates are governed by the I.C.C. and each shipment is subject to weight and measurement inspection, reclassification and fuel surcharges, as well as, a customer’s own discount history with a carrier.
Freight Charges: All UPS/Federal Express orders will be shipped prepay and add; all motor freight orders will be shipped freight collect.
Shipping Locations: All orders are shipped F.O.B., Eagan, MN, USA.
Minimum Order: Net cost $50.00
PRIOR AUTHORIZATION MUST BE PROVIDED by RhinoTech for RETURNS and CREDIT. All returns must be in new-like condition and in original packaging and returned within 30 days of purchase. Only authorized returns within 30 days of purchase in like-new condition will be credited at invoice price less 20% to cover handling, service charges and expenses. Special order and/or non-stock merchandise are not returnable.
There are NO RETURNS ON ELECTRICAL PARTS.
Freight Damage: If you (customer/consignee) receive equipment/supplies that are damaged during shipment, it is the customer/consignees explicit and sole responsibility to immediately note the damage on the freight bill and then file a freight claim with the Carrier.
FREIGHT INSPECTION DISCLAIMER
Count, Open & Inspect entire contents BEFORE signing for the shipment! If the boxes or shrink wrap look damaged, REFUSE damaged goods and note damaged items and/or shortages on the delivery receipt. Failure to note damages/shortages at the time of delivery releases RhinoTech from all liability; therefore, you are responsible for any replacement costs. A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt will not be accepted. Specific notation of damage to the carton and product is required. If you signed for the carton without notating any damage on the delivery receipt, you have signed the goods as “Free and Clear.” A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the delivering freight line will not accept responsibility for the damage. That means that we will not be reimbursed for the damaged merchandise and freight charges; therefore, we cannot provide replacements to you free of charge. You will be responsible for any replacement costs.
THERE ARE TWO CATEGORIES OF FREIGHT DAMAGE
NOTATED DAMAGE: Damages are notated when the damage is specifically written on the delivery receipt and/or are refused. RhinoTech, must be notified of the damage and/or refusal, as soon as possible, so that we can file a damage claim with the freight company. If the driver did not remove the goods at the time of delivery, you must retain the product and all of the packaging including the carton and any foam it contained. The freight company may or may not come back to inspect and remove the merchandise. If they do not remove the product then wait until we authorize you to dispose of it.
CONCEALED DAMAGE: Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement or repair costs will apply on all concealed damages. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases RhinoTech from all liability. If concealed damage is discovered, RhinoTech must be notified within 24 hours (excluding weekends). We require that all original packaging materials ,including the carton and any foam contained therein, be retained until we advise you it may be discarded. You are encouraged to take photographs of the outer and inner packaging, as well as, the damaged product. We will ship a replacement as soon as possible at cost to you.
All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. The time limits are based on the total weight of your shipment. If the driver refuses to wait, then you must call RhinoTech immediately and contact your local delivering terminal. All carriers dedicate 15-30 minutes for each delivery.
PLEASE NOTE: Title for merchandise transfers to the consignee/customer once the shipment leaves the RhinoTech dock.
Warranty: All new products manufactured and/or sold by RhinoTech will be warranted against manufacturer’s defects for 12 months from the date of purchase unless the warranty is held by the manufacturer. Warranty is limited to the repair or correction of the item in question at the discretion of RhinoTech. Prior authorization from RhinoTech must be obtained before returning an item. The Customer is responsible for return shipping cost. Normal wear and use is not considered a warranty issue on items such as: Trigger Guns, High Pressure Hose, Spray Wands, Light Bulbs and more unless a problem arises in the first 30 days of operation. Repaired or replacement parts have a 30-day warranty from date of purchase.
Crating: Custom orders will be subject to special packaging and/or crating charges unless otherwise indicated. Equipment crating charges will be indicated where applicable.
Order On-line: rhinotechinc.com; email@example.com; 888-717-4466 or 651-686-5027